Returns, Refunds & Replacements Policy

Returns, Refunds & Replacements Policy

At Sublime Self, we are committed to delivering excellence—both in our formulations and your experience. If something isn't right with your order, we’re here to make it right.

Refunds & Replacements

If your product arrives misprinted, damaged, or defective, please contact us within 30 days of receiving your order. Claims submitted after this window may not be eligible for review.

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

If the issue is determined to be a result of our error, we will offer you a full refund or replacement—at no additional cost.

To initiate a claim, please email our customer care team with:

  • A clear photo of the product or issue

  • A brief description of the problem

Once reviewed, you will be notified of the approval or rejection of your claim. If approved:

  • Replacements will be shipped within 3 business days

  • Refunds will be issued to your original payment method within a few business days

Exceptions & Exclusions

We cannot offer refunds, credits, or replacements under the following conditions:

  • Incorrect Shipping Address
    If the address provided at checkout is deemed insufficient by the courier and the shipment is returned, you will be responsible for the cost of reshipment once an updated address is confirmed.

  • Unclaimed Deliveries
    Shipments not collected will be returned to our facility. You will be responsible for any reshipment costs.

  • Buyer’s Remorse
    We do not accept returns or offer refunds due to change of mind. All purchases are final unless defective or incorrect. If you wish to offer a return or exchange at your own discretion, a new order will need to be placed at your expense.

  • Customs Rejections
    If a package is returned or destroyed due to customs refusal, we cannot issue a refund. Please ensure compliance with your country’s import regulations. Recipients are responsible for any customs fees or import duties.

  • Order Cancellation After Fulfillment Begins
    If an order is marked as “Accepted” but production has already begun, it cannot be canceled or refunded.

  • Product Discontinuation or Extended Out-of-Stock
    We do not provide compensation for marketing costs or product design expenses in cases of discontinuation or prolonged unavailability.

  • Uncollected FedEx Deliveries
    If your FedEx delivery fails due to recipient error (incorrect address, unreachable contact, refusal to pay duties), the shipment may be destroyed or abandoned by the carrier. In such cases, we cannot offer a refund, replacement, or reshipment.

  • EU Cooling-Off Period
    To exercise your right under the 14-day EU cooling-off period, the product must be accepted upon delivery. Refusal to accept the delivery does not qualify as a valid cancellation.

Late or Missing Refunds

If your refund hasn’t been received:

  1. Confirm whether your refund was issued to your original payment method or as store credit.

  2. Check with your credit card provider—refunds may take several business days to post.

  3. Contact your bank, as processing delays can occur.

If you’ve completed all of the above and still haven’t received your refund, please contact our customer care team for further assistance.

This policy is governed and interpreted in accordance with the English language, regardless of any translations provided.